These Terms of Service ("Terms") govern your access to and use of glamorchiq.com and your general purchase of products, appointments, consultations, and services offered through the website (collectively, the "Website Services"). By using the website, submitting a form, booking an appointment, or completing a purchase, you agree to these Terms and the Privacy Policy.
Certain programs, transformations, laboratory services, or customized packages require a separate client agreement, informed consent, payment plan, or service policy. The separate agreement will govern that specific purchase if it conflicts with these general Terms.
You must be at least 18 years old and legally able to enter a contract to purchase Website Services for yourself. A parent or legal guardian must authorize purchases or services for a minor as appropriate. You agree to provide accurate, current, and complete information.
Prices and available Website Services are displayed at booking or checkout and may change before purchase. You authorize Glamor ChiQ and its payment providers to charge the payment method you submit for the amount shown and approved at checkout. You are responsible for applicable taxes, fees, payment-plan obligations, and amounts due under any separate written agreement.
Payment card and financing services may be provided by independent third parties and are subject to their separate terms, eligibility requirements, and privacy policies. Glamor ChiQ does not guarantee financing approval, insurance coverage, or HSA/FSA reimbursement.
All purchases, deposits, retainers, consultation fees, appointment payments, and service payments are final, nonrefundable, and nontransferable, except where a refund is required by law or Glamor ChiQ expressly agrees otherwise in writing.
Because appointment time, preparation, products, hair, materials, inventory, and staffing may be reserved or purchased specifically for you, canceling an appointment, package, program, or service does not entitle you to a refund or credit. Any remaining payment obligation under a signed agreement continues according to that agreement.
A request to reschedule must be received at least 72 hours before the scheduled appointment start time. Timely rescheduling requests remain subject to availability and any service-specific agreement. A cancellation or rescheduling request received less than 72 hours before the appointment is considered a late cancellation. The payment associated with that appointment will be forfeited, and a new booking fee or payment may be required to reserve another appointment.
Failure to attend an appointment without timely notice is considered a no-show. No-show payments are forfeited, no refund or credit will be issued, and a new booking fee or payment may be required. Arriving late may shorten the service or require rescheduling without reducing the amount due. If Glamor ChiQ must change an appointment, we will offer a reasonable rescheduling option or another remedy required by applicable law or the controlling written agreement.
Product availability, processing times, pickup, shipping, delivery estimates, returns, replacements, and refunds are governed by the terms shown at purchase. Delivery dates are estimates unless expressly guaranteed in writing. Follow all directions and discontinue use if you experience a concerning reaction. Contact an appropriate healthcare professional when needed.
Service descriptions are provided for general information. Exact inclusions, exclusions, duration, responsibilities, and payment terms for customized services or programs will appear in the applicable agreement, proposal, invoice, or booking details.
Hair, scalp, trichology, beauty, wellness education, product recommendations, and laboratory coordination are not substitutes for medical diagnosis or treatment unless a specific service is expressly provided by an appropriately licensed medical professional acting within that professional scope. Individual results vary. Photographs, testimonials, timelines, or examples do not guarantee hair growth, retention, appearance, health, or any particular result.
You agree to provide complete and accurate information relevant to the service, including known allergies, sensitivities, medications, hair or scalp history, and other information reasonably requested for safety or suitability. You are responsible for following preparation, aftercare, maintenance, product-use, and follow-up instructions associated with your purchase.
We may send transactional messages regarding purchases, appointments, receipts, forms, safety, and requested services. Marketing email or text messages will be sent according to your consent and applicable law. Consent to marketing texts is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of marketing texts, HELP for help, or email support@glamorchiq.com.
The website and its text, names, logos, graphics, photographs, videos, forms, protocols, downloads, and educational materials are owned by or licensed to Glamor ChiQ and protected by law. You may use the website and purchased materials only for personal, lawful, noncommercial purposes. You may not copy, resell, distribute, record, publish, interfere with, or attempt unauthorized access to the website or protected materials.
The website may link to or integrate with scheduling, payment, financing, shipping, laboratory, social-media, and other third-party services. Their separate terms apply. Glamor ChiQ is not responsible for the content, availability, security, decisions, or performance of unaffiliated third parties except where liability cannot legally be excluded.
To the maximum extent permitted by law, the website and general content are provided "as is" and "as available." We do not warrant uninterrupted or error-free access. Nothing in these Terms limits a written warranty or consumer right that cannot legally be limited.
To the maximum extent permitted by law, Glamor ChiQ will not be liable for indirect, incidental, special, punitive, or consequential damages arising from website use or unaffiliated third-party services. For a claim that may legally be limited, our total liability will not exceed the amount paid directly to Glamor ChiQ for the specific Website Service giving rise to the claim. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.
These Terms are governed by Tennessee law, except where another nonwaivable law applies. Before filing a claim, you and Glamor ChiQ agree to make a good-faith effort to resolve the matter by emailing a written description and requested resolution to support@glamorchiq.com and allowing 30 days for a response. If unresolved, a court proceeding must be brought in a court with proper jurisdiction in Shelby County, Tennessee, unless applicable law requires another forum.
We may update these Terms by posting a revised version with a new "Last updated" date. Changes generally apply prospectively.
Questions may be sent to support@glamorchiq.com.